Parent portal is a two-way parent/transportation department communication tool. BusQuest is the smartphone APP version of the parent portal.

From the parent portal setting page, you can enable/disable the parent portal, customize checkbox settings, and compile registration email and parent consent agreement.

The general steps to get the parent portal ready:

1. Enable the parent portal;
2. Customize the checkboxes settings;
3. Send registration links to parents (Parents must register to EZRouting to check their children's information);
4. Review change requests from parents.

Parent Portal and BusQuest 

If you'd like to learn more details about the whole process, please check the webnar recording.

1. How to set up your parent portal?
   -What are the options in the parent portal settings and what do they do? (3:42)
   -What do I do if I want the parent to sign a parent consent agreement before using the parent portal? (12:19)
   -What to include in the parent register links? (13:25)
   -How to send out the parent register links? (14:44)

2. How do parents register?
   -How do register using the link sent to their email? (17:03)
   -How to download the app and register? (18:07)
   -What are the tips for parents registering using an email or phone number? (18:36)
   -How does EZRouting verify the parent accounts? (19:59)
   -How can I activate a parent account? (21:00)
   -How do I reset parent's password from the backend (22:41)
   -How do I remove a parent account? (23:15)
   -How do parents retrieve passwords? (23:24)

3. Which students have linked automatically in the parent portal?
   -What are the rules? (24:37)
   -What do I do if I want to link a student to the parent account? (25:57)
   -What do I do if I want to remove a student from the parent account? (26:35)
   -How do I know which students are linked, which students are not linked by parents? (27:20)
   -How do I know the student is linkable to which parent? Can I have a report for that? (27:59)

4. How do parents submit requests on the parent portal and BusQuest? (29:46)

5. What do I do when a parent submitted a request?
   -How to view it? (32:27)
   -How to approve or decline it? (32:51)
   -How do I view the request after I approved it? (33:12)

6. Features that are only for BusQuest users (37:35)

7. Q & A (44:16)

Updated August 13, 2024 13:51